FREQUENTLY ASK QUESTIONS

We are here to answer your question(s) regarding our dealers, carriers and process. Below are some lists of commonly asked questions for dealers, consumers and carriers. Select any question below to learn more.

WHAT IS A FREIGHT FORWARDER?

Freight Forwarding

Freight forwarding is a service used by companies that deal in international or multi-national import and export. While the freight forwarder doesn’t actually move the freight itself, it acts as an intermediary between the client and various transportation services.

2Sending products from one international destination to another can involve a multitude of carriers, requirements and legalities. A freight forwarding service handles the considerable logistics of this task for the client, relieving what would otherwise be a formidable burden.

WHY ARE THE SHIPPING RATES SO VOLATILE?

 Volatile Shipment Rate

While there are several factors involved, the primary is market demand. Traditionally from Dec through April for imports, especially from Asia to the U.S., it is called the “slow season.” Because the retail market slows down after Christmas. However from mid-January through early February there is an upsurge of cargo moving to beat the Chinese New Year deadline whereby factories all over China shut down for weeks.

2This usually keeps rates high as there is always a space problem for cargo getting on vessels. From May through November this would be the “peak season” where there is a big demand for cargo moving into the U.S., so the Carriers raise the rates during this period, with the GRI (general rate increase), and PSS (peak season surcharge).
Another factor is fuel, or what is called the Bunker Fuel factor. This is a floating surcharge that the Carrier’s can change when oil prices rise or fall. It is called the BAF.

WHAT ARE THE USUAL METHODS OF FREIGHT PAYMENT?

Payment Methods

Most freight payments are done with a Company check. However you can also pay with wire transfer or credit card (subject to administrative fee). Payment is sent right around the time the freight is due to arrive, clear customs and be released.

WHAT CAN I DO TO PREVENT DELAYS AND ENSURE A SMOOTH PROCESS OF THE SHIPMENT?

 Smooth Process of Shipment

Firstly, make sure your supplier overseas (on imports) or if you are the supplier for an export shipment, creates all of the necessary documents correctly (packing lists, commercial invoice, original bill of lading-OB/L) and in a timely fashion,

2so that all documents are provided with the necessary banks and sent to you (the importer) or your buyer-consignee on the B/L (if you are the exporter) at least 1 week before cargo arrives the destination so that everything can be processed through customs ahead of schedule and freight can be paid along with presentation of the original B/L. One factor that usually slows this process down is when there is discrepancies between the buyer and supplier and since the goods are not paid for, the OB/L has not been surrendered by the Supplier to the Consignee (buyer)

DOES SIZE MATTER FOR AIR SHIPMENT?

Yes, air freight is based on both the actual weight and changeable weight of the cargo.

HOW IS CHANGEABLE WEIGHT CALCULATED?

There is a special formula.
Just give us all three dimensions and we will calculate the chargeable weight for you.

WHAT IS THE MAXIMUM SIZE OR WEIGHT?

This varies depending on the airline so please ask us.
As a rule of thumb, maximum normal cargo dimensions: 120x80x60in.
As the weight and size increase so will the cost. If your cargo is oversized or requires special handling, ask us about special rates.

CAN YOU HANDLE PICK UP FROM RESIDENTIAL AREA?

Yes, please help to provide us your door address, and we will check the cost for you.

WHAT ARE SOME OF THE DESTINATION CHARGES?

There may be airport fees, warehouse fees, custom clearance charges, duty/tax and door delivery charges.
Of course, if your cargo is chosen for custom exam at destination, please prepare to home charges and delays for getting the cargo.

CAN I PACK MY ITEMS IN SUITCASES, BAGS OR PLASTIC BINS?

No, the airlines will reject any cargo that is not properly packed. Must be packed in a box, crate, or on a pallet. If there are any oversized items or cargo requiring special packing, please ask.

WHAT KIND OF PAPERWORK I WILL NEED TO FILL OUT AHEAD OF TIME?

We will send you some paperwork for you to fill out the basic information, Such as shipper and receiving party contact information.
Don’t worry; we will take care of all the export custom and paperwork for you.

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